Pricing
RAEaaS Service Tiers
We provide three distinct tiers of service, each designed to give your business flexible and scalable support. This ensures your robotics systems are always performing at their best while allowing you to choose the level of engagement that suits your needs.
Basic Tier
Ideal for businesses with stable robotics systems needing minimal updates, focusing on ongoing monitoring and light maintenance.
Services Included:
Hours per Month: 8 hours -
Regular system monitoring
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Basic software maintenance and minor updates
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Troubleshooting for non-critical issues
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Monthly performance reviews to ensure optimal system operation
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Client Involvement: Low – periodic check-ins and updates.
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Best for: Companies that need minimal oversight and are
looking for
basic system health checks and light adjustments
Advance Tier
Ideal for Businesses that need more hands-on support, including regular updates, system optimization, and moderate customization
Services Included:
Hours per Month: 15 hours -
Regular software updates and performance optimisation
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System improvements or customisation
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Support for integrating new hardware or components
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Proactive monitoring and diagnostics to identify and resolve issues
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BiWeekly consultations to assess system efficiency and future requirements
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Client Involvement: Moderate – regular input for system
improvements and performance feedback.
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Best for: Companies looking for proactive support, regular
improvements, and more customised solutions to keep their robotics systems
competitive.
Premium Tier
Ideal for enterprises with complex robotics systems needing ongoing support, custom development, and priority issue resolution.
Services Included:
-
Hours per Month: 30 hours
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Custom software development for specified applications
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Continuous monitoring and real-time troubleshooting
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Comprehensive system overhauls or larger integration projects
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Direct priority access to engineering support for mission-critical
needs
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Client Involvement: High – frequent communication and
collaboration to ensure
the system aligns with operational goals and production schedules.
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Best for: Large enterprises with mission-critical robotics
systems that need
continuous development, custom software, and rapid response for critical
issues.
In urgent situations, an emergency call-out service is available from 9pm to 6am, providing remote diagnostics and support to address critical issues quickly. This service ensures that your operations can continue with minimal disruption, even outside regular working hours.
For businesses requiring on-site support, We offer scheduled visits between 8am and 5:30pm, arranged in advance to ensure efficient and tailored service. This option is ideal for pre-planned maintenance or system integration tasks that benefit from hands-on expertise.
Not sure what aspects of your operations can be automated or which technologies are right for your business? Book a consultation with us! We’ll work with you to explore your unique processes, identify opportunities for automation, and recommend the best technologies tailored to your needs.
Initial consultation.
Involves meeting with your team to understand challenges, goals, and current robotics setup. We assess needs, identify value areas, and set objectives for process improvement or automation.
Tailored Engineering Solutions.
Based on the consultation, we create a tailored plan for software development, system integration, or ongoing updates, focusing on incremental improvements with minimal disruption.