Frequently Asked Questions
What is Robotics Application Engineering as a Service (RAEaaS)?
+
RAEaaS is a flexible, subscription-based platform that provides on-demand access to robotics software development, diagnostics, and system optimisation. It’s designed to help businesses of all sizes implement and maintain robotics systems without the high costs of hiring full-time engineers or contracting large providers.
How does your platform work?
+
Our platform offers a range of service tiers and tools to meet your business needs. You can access robotics support at any time, including custom software development, troubleshooting, and real-time system monitoring. We collaborate with you to deliver tailored solutions that evolve with your business.
Who is this service designed for?
+
RAEaaS is designed for startups, SMEs, and any organisation that needs robotics support but may not have the resources or workload to justify a full-time hire. It’s ideal for businesses looking to scale their automation processes in a cost-effective and flexible way.
What industries do you serve?
+
We work across a range of industries, including manufacturing, composite materials, aerospace, and additive manufacturing to name just a few. Our platform can be customised to meet the unique challenges of your specific industry.
What’s the difference between your service and hiring a full-time robotics engineer?
+
Hiring a full-time robotics engineer can cost upwards of £60,000 to £100,000 per year, which may be impractical for businesses with intermittent or fluctuating robotics needs. Our platform provides flexible, on-demand support at a fraction of the cost, allowing you to pay only for the expertise you need.
How does pricing work?
+
We offer tiered subscription packages based on the level of support you need. Packages range from basic to premium, with the premium tier providing up to 360 hours of support per year. This allows you to scale the service as your business grows. You can see the full breakdown of our pricing on the pricing page.
Can your services be customised to my business’s needs?
+
Absolutely. Our solutions are designed to be fully customisable, whether you need custom software development, system optimisation, or ongoing support. We work with you to ensure the services align with your unique requirements and long-term goals.
What kind of support do I get with a subscription?
+
Depending on your subscription tier, you can access services such as custom software development, real-time diagnostics, system integration, and ongoing monitoring and support. We ensure you have the right tools and expertise available whenever you need them.
How quickly can you respond to issues?
+
With our Premium Tier, we offer priority response times, including mission-critical issue response within as little as 1 hour. For other tiers, response times vary, but we always aim to resolve issues as quickly as possible to minimise downtime.
How do I get started with your service?
+
Getting started is simple. Visit our Get Started page, choose the subscription tier that fits your needs, and sign up. From there, we’ll work with you to understand your requirements and provide a customised plan to help bring your automation goals to life.